Refund Policy
Thank you for choosing 15Wins Academy! This Refund Policy applies to all purchases made through the 15Wins Academy website or platform.
1. Subscription Services
1.1 Cancellation: If you wish to cancel your subscription to any paid services offered by 15Wins Academy, you may do so at any time. Your subscription will remain active until the end of the current billing period, and you will not be charged for any subsequent billing cycles.
1.2 Refunds: We do not offer refunds for subscription services that have already been billed. However, you will continue to have access to the paid features of the service until the end of the current billing period.
2. One-Time Purchases
2.1 Refunds: For one-time purchases, such as individual courses or workshops, refunds may be available within a specified refund period. The refund period and conditions will be clearly stated at the time of purchase.
2.2 Eligibility: To be eligible for a refund, you must request the refund within the specified refund period and provide a valid reason for the refund request.
2.3 Refund Process: To request a refund, please contact our customer support team at info@15wins.com with your order details and reason for the refund. Refund requests will be processed within 5 business days.
3. Exceptions
3.1 No Show Policy: If you fail to attend a scheduled live session or event without prior notice, you will not be eligible for a refund.
3.2 Technical Issues: If you experience technical issues that prevent you from accessing or using the service, please contact our customer support team for assistance. We will make reasonable efforts to resolve the issue, but we cannot guarantee refunds for technical issues beyond our control.
4. Contact Us
If you have any questions about our Refund Policy, please contact us at info@15wins.com. Our customer support team is available to assist you with any inquiries or concerns you may have.
5. Changes to Refund Policy
15Wins Academy reserves the right to modify or update this Refund Policy at any time. Any changes to the Refund Policy will be effective immediately upon posting on this page. Please check this page periodically for updates.
